FEDA Learn Institute
Value-Added Selling: Support Strategies (Session 6)
Recorded On: 10/19/2022
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As dealers reach this phase of the sales process, they focus on supporting the customer and providing a smooth, seamless transition. Part six of the webinar series on value-added selling will help dealers build deeper relationships with their customers and deliver on the high expectations they have set.
Topics covered in this webinar include:
- People and process support – Creating a smooth and seamless transition
- Relationship building – Developing deeper customer loyalty
- Tinkering – Re-creating value for the customer
At the end of this module, participants will be able to:
- Support the customer during the transition
- List three relationship-building tips
- Conduct a Tinkering sales call
Upon completion of this course, you will earn 1 credit for the FEDA Sales Strategies Certification.
Paul Reilly
Speaker, Author, Sales Trainer
Tom Reilley Training
Paul Reilly is a speaker and author of books such as Selling Through Tough Times. Reilly has more than 15 years of B2B selling experience and his success qualified him for the Hilti Master’s Club in 2010 and led to his induction into Hilti’s Three-million-dollar Sales Club a year later. Throughout his career, Reilly has embraced a value-added message – the idea that companies are their most competitive and profitable when they sell value rather than lower prices.
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